Terms of service

Güzelyayla v.o.f. General Terms and Conditions

Article 1: Definitions
1.1 Entrepreneur: Güzelyayla v.o.f., located at De Hork 16a, 5431 NS Cuijk, the Netherlands. Email: info@guzelyayla.nl Tel: 0485-320070 Mobile: +31615474500 Chamber of Commerce No.: 17228454. VAT No.: NL819600222B01
1.2 Customer: the natural person or legal entity who enters into an agreement with the entrepreneur.
1.3 Agreement: a purchase agreement between the customer and the entrepreneur relating to the products offered by the entrepreneur.

Article 2: Applicability
2.1 These general terms and conditions apply to all offers, agreements and deliveries of the entrepreneur, unless otherwise agreed in writing.
2.2 By placing an order, the customer accepts these terms and conditions.

Article 3: Offer and Prices
3.1 The offer contains a clear description of the products and is as complete as possible.
3.2 All prices are stated in euros, including VAT and excluding shipping costs, unless otherwise stated.
3.3 The entrepreneur reserves the right to change prices.

Article 4: Order and Payment
4.1 Orders may be placed via the website or through other accepted channels.
4.2 Payment must be made using the payment methods offered at the time of ordering.
4.3 The purchase becomes final once the payment has been received by the entrepreneur.

Article 5: Delivery and Shipping
5.1 The entrepreneur makes every effort to dispatch orders within the indicated delivery period. The delivery period is an estimate and is not binding.
5.2 The entrepreneur ships cheese products carefully packaged and cooled.
5.3 If an ordered product is out of stock, the entrepreneur will contact the customer as soon as possible. The customer may choose a refund of the amount paid, a comparable product of equal value or a discount voucher equal to the amount paid.
5.4 The customer is responsible for entering the delivery address correctly and completely and, where necessary, for making changes through the carrier’s portal. The entrepreneur is not liable for delays, costs or other consequences resulting from incorrect address details.
5.5 If delivery to the specified address is not possible, the order will be delivered to a neighbour or to the nearest parcel point. The customer is responsible for collecting the order as soon as possible.

Article 6: Right of Withdrawal, Returns and Complaints
6.1 In distance sales, consumers generally have the right to withdraw from the agreement within 14 days after receiving the product. This right applies only to products for which no legal exception applies.
6.2 There is no right of withdrawal for the following products:
a. products that may spoil quickly or have a limited shelf life;
b. cheese, butter and similar perishable food products that are shipped chilled;
c. products that are not suitable for return for reasons of health protection or hygiene and whose packaging or seal has been opened after delivery;
d. products that have been specially prepared or personalised at the customer’s request.
6.3 For nuts and other packaged food products, the right of withdrawal will be assessed based on the nature of the product, its shelf life, the condition of the packaging and hygiene rules. Food products whose packaging has been opened or whose seal has been broken may be excluded from return for health and hygiene reasons.
6.4 If you wish to exercise your right of withdrawal, you may submit a request via the “Right of withdrawal / order cancellation” page on our website or send a clear statement to info@guzelyayla.nl. After receiving your request, we will send you an acknowledgment of receipt by email.
6.5 Your withdrawal request will be assessed based on whether the product legally falls within the scope of the right of withdrawal. Returns may be refused for perishable, chilled or hygiene-sensitive products for which the right of withdrawal does not apply.
6.6 If you believe that you have received a spoiled, damaged, incomplete or incorrect product, please contact us as soon as possible after receiving the product, preferably within 24 hours, via info@guzelyayla.nl or +31615474500, preferably including photos. This notification does not limit the consumer’s statutory rights.
6.7 If a product has been delivered incorrectly, damaged or not in conformity with the agreement, the situation will be assessed within the framework of statutory consumer rights and an appropriate solution will be offered.

Article 7: Liability
7.1 The entrepreneur is not liable for damage resulting from incorrect use or improper storage of the delivered products.
7.2 The entrepreneur is only liable for direct damage resulting from intent or gross negligence.
7.3 If the customer collects the order late from, for example, a parcel point, the entrepreneur is not liable for any loss of product quality or possible damage.
7.4 If the order is not received or cannot be delivered due to an error by the customer, such as an incorrect address, the entrepreneur is not obliged to redeliver the order or bear the costs thereof. Any additional costs for redelivery are entirely at the customer’s expense.

Article 8: Privacy and Data Processing
8.1 The entrepreneur processes customers’ personal data in accordance with the General Data Protection Regulation (GDPR).
8.2 More information about how data is collected, used, stored and protected can be found in the privacy notice on the website.
8.3 By placing an order, the customer agrees to the processing of his or her personal data as described in the privacy notice.

Article 9: Complaints
9.1 Complaints about products or services must be reported in writing within 7 days after delivery via info@guzelyayla.nl.
9.2 The entrepreneur aims to resolve complaints within 14 days.

Article 10: Other Provisions
10.1 These terms and conditions are governed exclusively by Dutch law.
10.2 Any disputes will be submitted to the competent court in the Netherlands.